Privacy Policy

1. Who we are

NabaTech (“NabaTech”, “we”, “us”) is an AI agronomy platform based in Dubai, United Arab Emirates. We operate the website at nabatech.info, the Gardening Expert chat on that website, and the NabaTech App.

We are the data controller for the personal data described in this policy. For anything relating to your data, contact us at heba@nabatech.ai.

2. What we collect

We only collect what we need to answer your questions and arrange consultations. There is no advertising network on this site, no third-party analytics, and no tracking cookies.

We do not ask for, and you should not send us, payment card details, passwords, Emirates ID or passport numbers, or health information. The chat is not a secure channel for that kind of data.

3. The Gardening Expert chat, specifically

We want to be direct about how the chat works, because it is the main place we collect anything:

• You are talking to an AI assistant, not a human. It is powered by a large language model from OpenAI, accessed through our automation platform, n8n.
• Your message and the last 12 turns of the conversation are sent to that model so it has enough context to answer.
• If you share contact details, they are saved to a private Google Sheet that only NabaTech can access, so we can follow up with you.
• If you book a consultation, an event is created in the NabaTech Google Calendar with your name, email and what you would like to discuss.
• A member of the NabaTech team may read your conversation in order to help you.

4. Why we use it

• To answer you. Understanding your question and generating a useful reply.
• To arrange consultations. Checking availability, booking the slot, and emailing you the calendar invitation.
• To follow up. Responding to an enquiry you started, by email or phone.
• To improve the service. Understanding, in aggregate, what people ask us so we can answer it better.
• To meet legal obligations where UAE law requires us to keep records.

Where the law requires a legal basis, we rely on your consent — you chose to start the conversation and to share your details — on the performance of a contract when you book a consultation, and on our legitimate interest in running and improving the service.

We do not sell your personal data, and we do not share it with advertisers.

5. Who we share it with

We use a small number of established providers to run the service. Each one only receives what it needs:

We may also disclose personal data where we are legally required to do so, or to establish or defend legal claims.

6. What we store in your browser

This site sets no advertising or tracking cookies. We use your browser's local storage for two practical things:

• A random session ID, so that if you reload the page the Gardening Expert still remembers your conversation. It is not linked to your identity.
• A copy of your recent chat messages, so the conversation is still on screen when you come back.

Both are stored on your own device. Clicking “Reset conversation” at the bottom of the chat panel clears them, as does clearing site data in your browser settings.

7. How long we keep it

• Enquiries and contact details: up to 24 months from your last contact with us, then deleted.
• Consultation bookings: kept in our calendar records for up to 24 months.
• Chat transcripts held by our automation platform: retained only as long as needed to troubleshoot, and in any case no longer than 90 days.
• Browser storage: until you reset the conversation or clear your browser data.

If you ask us to delete your data sooner, we will, unless we are legally required to keep it.

8. Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and under comparable laws that may apply to you, you can ask us to:

• Access the personal data we hold about you
• Correct anything that is wrong or out of date
• Delete your data
• Restrict or object to how we use it
• Receive a copy in a portable format
• Withdraw consent at any time — this does not affect anything we did before you withdrew it

Email heba@nabatech.ai and we will respond within 30 days. We may ask you to confirm your identity first, so that we do not hand your data to somebody else. Exercising these rights is free.

If you believe we have handled your data badly, please tell us first so we can put it right. You also have the right to complain to the UAE Data Office.

9. International transfers

NabaTech is based in the UAE, but some of the providers listed in section 5 process data on servers in the European Union and the United States. Where your data leaves the UAE, we rely on those providers' standard contractual protections to keep it safeguarded to the standard described in this policy.

10. Children

NabaTech is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, email heba@nabatech.ai and we will delete them.

11. Security

Traffic to this site and to our chat is encrypted in transit using HTTPS. Our enquiry records and calendar are held in Google Workspace accounts protected by access controls, and only the NabaTech team can open them.

No system is perfectly secure, and we cannot guarantee absolute security — which is another reason not to send sensitive information through the chat.

12. Changes to this policy

If we change how we handle your data, we will update this page and change the date at the top. If the change is significant, we will say so clearly on the website.